Refund policy

Refund Policy

Atelier Roma Bianchi Return and Refund Policy

At Atelier Roma Bianchi, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully developed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products We offer a full return guarantee on all new products.

Return Costs In the event of a return, customers are responsible for shipping costs for returning the item to our warehouse in Asia. Atelier Roma Bianchi does not refund return costs and is not responsible for expenses incurred during the return process. Costs depend on the weight of the shipment.

Return Notification Period Returns must be notified within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this deadline to be eligible for a return.

100% Guarantee on Defective Items We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or replacement, depending on your preference.

Return Process To initiate a return, please send an email to info@atelierbianchiroma.it. Once the return is approved, you will receive detailed instructions to complete the return process.

Obligation to Provide a Return Form Returns without a completed return form cannot be processed. Please make sure to attach this form to your return to ensure proper processing of your request.

Conclusion Atelier Roma Bianchi does everything possible to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service via info@atelierbianchiroma.it