General Terms and Conditions

Article 1 – Definitions In these terms and conditions, the following definitions apply:

• Reflection period: the period within which the consumer can exercise their right of withdrawal;

• Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

• Continuing performance contract: a distance contract relating to a series of products or services, with obligations spread over time;

• Right of withdrawal: the consumer's ability to withdraw from the distance contract within the reflection period;

• Entrepreneur: the natural or legal person who offers products or services to consumers at a distance;

• Distance contract: a contract concluded between the entrepreneur and the consumer using distance communication techniques;

• CESOP: the central electronic system of payment information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

• Company name: Salih Sourcing

• Trade name: Atelier Bianchi Roma

• Chamber of Commerce (KvK) number: 98610015

• VAT number: Available upon request

• Customer Service Email: info@atelierbianchiroma.it

• Registered Office Address: Taagstroom, 2721 CH Zoetermeer

Article 3 – Applicability These general terms and conditions apply to every offer made by the entrepreneur and every distance contract concluded. Prior to the finalisation of the agreement, the terms are made available electronically or in another manner.

Article 4 – The Offer

• Offers are non-binding. The entrepreneur reserves the right to amend offers.

• The offer clearly specifies the total costs, including shipping costs, customs duties, and any additional charges levied by the postal service or courier.

Article 5 – The Contract The contract is considered concluded when the consumer accepts the offer and complies with the specified terms. The entrepreneur will immediately confirm acceptance via email.

Article 6 – Right of Withdrawal

• The consumer has the right to withdraw from the contract within 14 days of receiving the product without providing any reason.

• The shipping costs for returns are borne by the consumer if the right of withdrawal is exercised.

Article 7 – Costs in case of Withdrawal The entrepreneur will refund payments within 14 days of withdrawal, provided the product is returned in its original condition.

Article 8 – Customs, Import Duties, and VAT Responsibility

8.1 All goods offered and sold through this website are shipped under the Delivered Duty Unpaid (DDU) Incoterms 2000. This means that the customer is solely and exclusively responsible for all costs and obligations arising from the importation of goods into the destination country.

8.2 Such obligations include, but are not limited to: (a) payment of import duties, value-added tax (VAT) or goods and services tax (GST), and other applicable taxes or charges at the point of entry; (b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and (c) compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.

8.3 The seller (referred to as "the entrepreneur") does not act as the official importer (importer of record) for any order. Legal ownership and responsibility for the goods pass to the customer upon shipment. The entrepreneur is not responsible for any delays, seizures, rejections, or penalties resulting from the customer's failure to comply with applicable import laws or failure to pay required taxes.

8.4 The entrepreneur provides the necessary commercial documentation for international shipping (including, where required, a pro-forma or commercial invoice, product description, and declared value). However, the entrepreneur does not guarantee that the documentation or goods meet specific regulatory or technical import requirements in the destination country. The customer is solely responsible for verifying whether ordered goods are admissible for import, restricted, or require special permits or licenses.

8.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties as a result of the customer's failure to comply with applicable import regulations.

8.6 Customers are strongly advised to contact their local customs authority or consult relevant import guidelines before placing an order to avoid unexpected costs, delays, or rejections at the border.

Article 9 – CESOP Compliance From 2024, payment service providers will record transaction data in the CESOP (Central Electronic System of Payment Information) system in accordance with EU regulations. The entrepreneur complies with these regulations, which may affect payment monitoring and reporting.

Article 10 – Conformity and Warranty

• The entrepreneur guarantees that the products comply with the contract and legal requirements.

• Complaints about defects must be reported in writing within 14 days.

• Products must be returned in their original packaging and condition.

Article 11 – Delivery

• Orders are delivered within 30 days, unless otherwise agreed.

• In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.

• Orders are shipped according to terms that make the customer the recipient and responsible for any import-related processes.

• The entrepreneur guarantees that the products are shipped in accordance with international shipping regulations, but assumes no responsibility for delays or problems arising from customs clearance procedures.

• Any non-compliance by the customer with import obligations does not constitute grounds for cancellation or refund of the order.

Article 12 – Complaint Resolution

• Complaints must be submitted in writing within 7 days of discovering the issue.

• The entrepreneur will respond to complaints within 14 days. If a longer resolution time is needed, the entrepreneur will provide an estimated timeframe.

Article 13 – Disputes These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.